RETURN POLICY

Returns


We believe in our products so much that we offer a 7 day no-hassle refund policy. If you're unhappy about your purchase, send us and email at southflcandlesupply@gmail.com to send your product back. If 7 days have gone by since your initial date of purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Non- Returnable Items

If any product is no longer on it’s original condition (broken or altered safety seal on fragrance oils, opened package or any alteration on the product) it won’t qualify for a return. All products must me in the same condition as they where received in order to be qualified for a refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at southflcandlesupply@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at southflcandlesupply@gmail.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the initial purchase date.

Shipping

To return your product, you should first contact us at southflcandlesupply@gmail.com for information on where to return the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items Damaged?

Any damage claims need to be filed within 15 days of receiving your shipment, so please be sure to check all of your deliveries as they arrive.
When contacting us about your damages or returns, please provide your order number and any relevant information to support@southflcandlesupply.com.