Shipping policy
SHIPPING POLICY
Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via courier, parcel services or motor freight as selected by Customer at the time the order is placed. Shipping fees are calculated per order and displayed to Customer prior to order completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.
Processing times can vary based on current order volume. Up-to-date processing times will always be located in the “announcement bar” at the top of our website. We process orders on business days, Tuesday-Saturday. While we will do our best to follow these guidelines, at times (depending on circumstances and order volume) these may be extended.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If a shipping rate is quoted incorrectly due to typographical error or error in pricing information, we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.
Lost or Delayed Package Policy
We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility, we have no control over the route USPS or UPS uses to deliver your package. In the event that your package is delayed via USPS or UPS, please reach out to your local post office or local regional post office with your tracking number for assistance on locating your package. We are not responsible for any lost or delayed packages. If your package shows as delivered and you cannot find it, please reach out to the shipping carrier to file a claim. We are not responsible for packages after they leave our facility.
Damaged Product in Transit Policy
We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the products as well as the packaging and email them to our support team (support@southflcandlesupply.com)- include your order number for our records. They will gladly assist you further regarding returns or refunds on damaged products.
Incorrect Address
We are not responsible for any errors made in your billing or shipping addresses. Please double check all information prior to placing your order. All shipping labels will be made to the address you provided. In the event an order is placed and the shipping address is incorrect or invalid and sent back to us, the buyer will be responsible for any additional shipping costs associated to have the order re-shipped.
It is your responsibility to provide accurate contact and shipping information. Additional shipping charges may apply if we or the shipper is unable to contact you, or if you are not available to receive the shipped products, or if products are redirected at your request. In the event the delivery location is not entered correctly, we or the motor freight carrier will bill you directly for any additional shipping, handling or other fees.
South FL Candle Supply will not be held liable for shipments directed to an address other than the shipping address on the original order.
South FL Candle Supply does not prepare orders selected for pick up for shipping or transport via a third party. South FL Candle Supply reserves the right to refuse delivery to a common carrier or other third party attempting to pick up an order on behalf of Customer.
South FL Candle Supply does not support the use of freight forwarding services. Customers engage freight forwarders at their own risk. South FL Candle Supply will not complete or sign any documentation from freight forwarding companies or forwarding agents.
Domestic Shipping Policy Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
South FL Candle Supply only ships to addresses within the U.S., U.S. Territories, and do not ship to APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.